Privacy Policy

Last updated: January 2024

Introduction

beige-cliff ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website beige-cliff.com or engage with our services.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

We may collect and process the following categories of personal information:

• Contact Information: Name, email address, postal address, and any other information you provide when completing forms on our website or corresponding with us.
• Service Information: Details about your property and terrace restoration requirements that you share with us during enquiries and assessments.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, including pages visited, time spent on pages, and navigation paths.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotations for our services
• To schedule and conduct site assessments
• To deliver the restoration services you have engaged us to perform
• To communicate with you about your project, including progress updates and aftercare information
• To improve our website and services based on how visitors use our site
• To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our services, provided these interests do not override your rights.
• Legal Obligation: Where processing is necessary to comply with legal or regulatory requirements.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements
• If required by law or to respond to legal process
• To protect our rights, privacy, safety, or property

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. For enquiries that do not result in a project, we typically retain information for up to two years. For completed projects, we retain records for up to seven years for warranty and legal purposes.

Your Rights

Under data protection law, you have rights including:

• Right of access: You can request copies of your personal data.
• Right to rectification: You can request that we correct inaccurate or incomplete information.
• Right to erasure: You can request that we delete your personal data in certain circumstances.
• Right to restrict processing: You can request that we restrict the processing of your data.
• Right to data portability: You can request that we transfer your data to another organisation.
• Right to object: You can object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us using the details provided below.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

beige-cliff
47 Oakwood Lane
Guildford, Surrey
GU2 7PX
United Kingdom

Email: [email protected]